Resume
Work Experience
03/2023 - Present
Operations Manager - Northwest Global Logistics
Reviewed B2C practices and identified and implemented improvements in efficiencies.
09/2022 - 02/2023
Content Strategist - Goodreads.com
Created strategies to enhance customer website experiences.
08/2021 - 07/2022
Content Manager - Samsung
Built and maintained content designed to provide exceptional guidance to Samsung sales agents.
02/2020 - 08/2021
Creative Operations Project Manager - Microsoft via DesignIt
Led end-to-end completion of long-term seasonal campaigns and individual creative projects between Microsoft and agency partners.
10/2019 - 02/2020
Digital Content Producer - AT&T via Insight Global
Implemented content changes across att.com for the purpose of driving sales, launching merchandising campaigns and business initiatives, and regularly maintaining upper-funnel content.
10/2015 - 07/2019
Content Manager - Microsoft via Allyis
Directed content-related projects aimed at collecting stakeholder input for the adding, editing, and regular maintenance of SharePoint Online sites and related content for a variety of industries and internal businesses for clients at all levels of Microsoft.
08/2013 - 09/2015
Content Manager - Microsoft via AusTech
Managed content creation efforts by collaborating with key stakeholders company-wide to create, edit, update, and publish content for a catalog of products and resources on a bi-monthly schedule for web, phone, and app modalities.
08/2010 - 07/2015
Program Manager - Microsoft via AusTech
Led Microsoft Philanthropies customer service program operations by providing direct support to employees and nonprofits nationwide, with the primary goal of ensuring that all employee contributions were matched by Microsoft and distributed to the intended organizations.
See my LinkedIn profile for a full work history.